Shipping Policy:

Order $75 or more to qualify for Free Shipping on eligible items. Canceling items, abandoned checkout, changing your shipping address, speed or preference might affect your order's free shipping eligibility.

Free shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, Military and Air Force bases.

Free shipping may not be combined with any other promotion, discount code and/or offers.

Perishable/ Frozen Items are not eligible for free shipping and require an additional shipping charge of $9.95 per combo/package.

General Shipping Guidelines
We currently ship to customers within the United States and Canada.
There are several different shipping options you may choose from.
We ship only on business days.
Business days are from Monday to Friday, excluding holidays.
Any order placed after 12P.M. ET will be processed the following business day.
Due to high volume period, your order may take longer than anticipated.
We currently do not ship to P.O. boxes or B.F.P.O or A.P.O. addresses.

Domestic Shipments
Order typically ship within 2-5 business days of your order (Item must be in stock. Pre-order items will ship on their expected ship date.) Please read our pre-order policy carefully to get a clear understanding of how we process the pre-order.

Please note that shipping times do not include processing time (items generally take 1-2 business days to process)

Please allow additional delivery time for orders with a shipping destination outside of the United States.

Additional Services for Parcel Orders
Signature required: +$3.
If you select "signature required" at checkout, the carrier will be required to obtain a signature from someone at the delivery address. If there is no one to sign for the order at the delivery address at the time of delivery, the carrier will re-attempt delivery once more. After 2 failed attempts to deliver the order, the order will be returned to us. You may contact us to arrange for another delivery, but you will be required to pay the shipping cost for re-delivery in advance. Note that your order will be subject to a re-delivery fee of $150 if the re-delivery attempt fails and your order is returned to us again.

Expected Delivery Times
Orders placed before 12pm on Saturday, Sunday, or Monday: Expected arrival Thursday.
Orders placed before 12pm on Tuesday: Expected arrival Friday.
Orders placed before 12pm on Wednesday, Thursday, or Friday: Expected arrival Monday.

Note that dispatch times may vary during exceptionally busy periods, or if orders are subjected to USPS delays or force majeure. Delivery times listed above should only be used as a guide. Boiling Point is not responsible for delays caused by customs clearance.

Convenient Click & Collect Option
If no one is available to accept delivery at the delivery address, you may request that your parcel be directed to a local USPS Access Point. USPS will leave a card for you detailing your USPS Access Point location. Your USPS Access Point location will also be listed on the USPS tracking page for your order which can be accessed via the tracking link found in your shipping confirmation email. Note that you must show valid ID in order to collect your package.

Reason for Undeliverable Package

Incorrect Address/Missing Information.
The package is typically returned to us by the carrier or the unintended recipient if the address is incorrect, has typos, is missing information (such as an apartment number or ZIP code), or is outdated (such as a previous residence).

Address Format.
If a post office box address was entered in incorrect format.

Secure Location.
Your package may be returned to us if there is no safe place to leave the package at the point of delivery, where the package is safe from weather and is not visible to passersby.

Unable to Access.
Your package may be returned to us if the carrier can't access the delivery location due to no access code, call box number, or buzzer information, and can't obtain the information after multiple attempts.

Failed Delivery Attempts.
Most of our carriers make two attempts to deliver a package. After two attempts, the package will be returned to us.

Damaged During Transit.
If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.

Other Transportation Problems.
Packages can be sorted to the wrong carrier or labels can be damaged such that the carrier is unable to determine the correct delivery address.

Refused by Recipient.
If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.

Tracking Your Order
If you select Priority Mail or Priority Express shipping, we will send you an email with the tracking details once your order is dispatched. If for any reason you cannot access the tracking details, please email us at cs@bpgroupusa.com and we will update you on the progress of your order.

Customs Fees
All orders are shipped on a DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the final price. In the unlikely event that you receive extra charges during customs import, or from the courier at the time of delivery, please contact our customer service team at cs@bpgroupusa.com.